On Wednesday, I decided I needed a haircut before wild animals started nesting in the mess on top of my cranium. I headed to one of the local malls to the Hair Cuttery Place. When I arrived, there was a Cheerleader Type at the sign-in desk, paying her bill. To my right, there was Young Redneck checking out his haircut in the mirror. He finished scrutinizing the back of his head (with the aid of well-placed mirrors) and slouched up to the desk.
I should have known when he butted in front of me, invading my personal space, that he was TRULY a high class kind of guy. He began to badger the girl about why her paying was taking so long. Cheerleader Type is scrounging on the bottom of her handbag for coins to pay their bill as she grumbles about why the bill was so high. The stylist/desk clerk looks a mite pissed as all this unfolds.
The two grumble a bit, but eventually turn and walk out of the salon. When I step up to the desk to sign in, I notice that Cheerleader Type has left her straw purse on the counter. I tell the clerk, and she and I both call out to CT that she's left her bag, and she stomps back in to get it.
The other stylist is working VERY slowly on the person in front of her, peering out into the hall to watch the pair's departure. A scant minute after the duo leave, the Young Redneck marches back into the store and asks the stylist/desk clerk how he can go about getting a refund. Huh? The stylist/desk clerk tells YR that their corporate policy is not to give out cash refunds, and she hands him a business card. She tells him to call the number on the back -- their corporate office -- and they will tell him how to get his money back. He is not pleased with this news, and at this point, Cheerleader Type comes barrelling back into the store, demanding that the stylist/desk clerk open the cash drawer and give them their money back. When the s/dc repeats that they just don't do that, the CT huffs, "We'll just go get a security guard."
What good is a mall rent-a-cop going to do? Just imagine -- all that power, people! Anyway, they storm off, *again*, and the Slow Stylist finishes up with the client in her chair. A few minutes later, the Trailer Park Twins are back with a security guard in tow. They all stand in the salon entryway, and the TPT tell MallCop that they were not satisfied with Young Redneck's haircut, and that s/dc refused to give them a refund. At this point, s/dc leaves her client to come to the desk. The way she tells the story to the MallCop is quite different from the Trailer Park Twins' version.
Stylist/Desk Clerk explains that when the two came in, the YR requested "a $7 haircut." When the Slow Stylist explained that they did not *have* a $7 haircut, YR says that someone named "Jessica" always cuts his hair, and that she only charges him $7. Both stylists attempt to tell him that no one at their location is named Jessica, and sorry -- men's haircuts cost $13.95. He asks if maybe he could sweep the floor or something for a cut in the price. No go... $13.95. Slow Stylist starts to cut his hair, but he keeps complaining, and telling her she's not doing it right, so she asks the Stylist/Desk Clerk to take over. Apparently, YR is happy with neither stylist's efforts, and continues to complain.
The Cheerleader Type, who must be his girlfriend (since he keeps calling her "baby" and "babe") also gets a haircut, but she seems satisfied with hers. She goes to the desk to pay for both haircuts while YR checks himself out in the mirror and grouses. (This was when I arrived.) Cheerleader Type must not have had enough to pay for the bill, hence the dredging up of coins from every corner of that pocketbook.
MallCop says that the pair complains that the Stylist/Desk Clerk refused to help them or to refund a bad haircut. S/DC calmly explains to MallCop that it is their corporate policy that they not make refunds out of the till, that complaints have to be routed through the corporate office, who then decide if the situation warrants it. Nothing can be done until the manager gets notice from corporate to refund a customer. S/DC tells the MallCop that she gave the girl a card with the corporate phone number on it, and that complaints and requests for refunds have to be processed through the main headquarters, and not in individual salons.
YR struts around, crowing about how he's been coming to that particular salon for 12 years, and that he's never had such bad service. He tells MallCop that he's just not satisfied with his hair, and he wants it to be made right. Miss PerkyTits, on the other hand, complains that she wants to talk to the manager. S/DC tells her that the manager is not available because she's out on maternity leave. This does not please her, so she states that she's not leaving the store until she has her cash back in hand. S/DC calls the manager, and starts telling her the story. One fact that she relates that I was not present for was that the original total of their bill was $38.90, and that CT didn't have enough to pay that amount, so S/DC did them a favor by scanning in a 20% off coupon code. CT managed to scrape together this amount, and they paid and left. MallCop begins to understand that the Trailer Park Twins are pissed that the haircuts took every last red cent they had, and are now trying to recoup some of their money. Basically, they want something for nothing.
The two get more and more frazzled the longer they stand there, and at one point CT demands that both stylists refund them personally out of their tip money. That's when MallCop decides to give them the shuffle off to Buffalo. He tells them that they can either follow the steps outlined by S/DC, or they can file a complaint to go to small claims court. Yeah. They choose to leave. YR mutters something about going to get something to eat. My wonder was if they didn't have enough to pay the bill, where was money for a meal going to come from? The MallCop hangs around for a bit to make sure that they don't come back. Slow Stylist tells MallCop that she thinks YR was high. That would definitely explain the belligerence.
You know, I understand when you've not gotten what you paid for -- I've had a couple of haircuts that I was not altogether thrilled with -- but you just don't go to that salon anymore. You don't leave a tip, and you make future appointments elsewhere. These two were simply looking for something for nothing. The *only* thing in their favor was that they did not swear like hooligans at the stylists. Maybe they did learn something from their mothers after all.
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